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You can exchange or return your products within 14 days. We will even cover the cost of shipping the new items to you.
For quick handling of your return, remember to fill out this return document HERE.
All return costs must be covered by the customer. If you would like to use our DHL Express return label, we will deduct the cost of the return shipment from the refund.
- Contact us here before returning any items.
- You can return the products within 14 days of delivery.
- The product must be in new condition with tags still attached.
- Want to switch to another size of the same product? Contact us here before returning any items.
- Want to switch to another product? Contact us here before returning any items and fill out the return form.
- If a package is unclaimed you have to pay a handling fee.
- If the returned product is dirty (make-up etc) or damaged we have the right to decline your return. You’ll be notified by e-mail, and your return will be sent back on your cost.
- Shipping for returns are covered by the customer
Cancel policy
According to the Distance Selling Regulation you always have the right to cancel your purchase within 14 days from the day you receive the goods. If you want to cancel your order please provide us the notice here before sending back your order.
Once you have notified us about the cancellation, the sum of your order will be refunded to you as soon as possible, at the latest within 15 days of your cancellation.
If you received the goods you are responsible to take reasonable care of the them and you must send the goods back to us in their original condition within 14 days from the collection of the goods.
We reserve the right to make a charge of not exceeding our direct costs of recovering the goods if you do not return the goods.
If you refuse a shipment from Famme, you are responsible for the original shipping charges and the cost of returning the package to Famme. This amount will be deducted from the merchandise refund. In the instance the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Complaints
If you want to make a complaint contact us here as soon as the damages is noticed, but not later than 7 days after delivery.
When a complaint is made an investigation of the goods will be started. Before the item will be returned back you need to show proof of the defect, preferably a picture.
If the complaint is accepted we will pay the return cost. Please contact us if you need any help!